DRAFT — pending legal review. This template text is not legal advice and must be reviewed by a qualified lawyer before launch.
How to make a complaint
If you have a complaint about content, billing, a performer interaction or our service, contact us through the Contact page or the Report Content form. Include your account email (if any), the URL concerned and a description of the issue.
What happens next
- Acknowledgement within 2 business days.
- Review by our compliance team. Content reported as illegal or non-consensual is disabled while it is reviewed.
- Resolution — we aim to resolve complaints within 7 business days and will tell you the outcome and any action taken.
Content complaints
Any person depicted in our content who believes it was published without consent may request removal; such requests are prioritised and handled confidentially. See Content Removal.
Appeals
If you are not satisfied with the outcome, reply to our decision to request a second review by a different team member.
Records
We keep a record of complaints and their outcomes for compliance purposes.