Refund and Cancellation Policy

Overview

This Refund and Cancellation Policy explains how payments, cancellations and refunds work for memberships sold by Xtreme Trans Hub (“XTH”, “we”, “us”). Xtreme Trans Hub is for adults aged 18 or older only. By buying a membership you agree to this policy and to our Terms of Service.

Payments and prices

All prices are in USD. Payments are currently accepted in cryptocurrency only, processed by CoinPayments. Card payments are not available yet. Every membership is a one-time, prepaid pass for the period shown.

Renewal and cancellation

Crypto memberships do not renew automatically and we never charge you again without a new purchase. The $0.99 trial does not convert into another plan. There is nothing you need to cancel to avoid future charges: your access simply ends when your paid period is over. If you want to renew, you buy a new pass.

If you want us to close your account before your pass ends, email [email protected] from the email address on your account. Closing an account early does not create a right to a refund for the unused time.

What we refund

We will refund you, in full or in part, if:

• You were charged twice for the same membership (duplicate payment).
• You paid but we failed to give you access, and we could not fix the problem within 72 hours of your report.
• You were charged the wrong amount because of an error on our side.
• The site was unavailable for a significant part of your paid period. In this case we may instead extend your membership by at least the length of the outage.
• The members area clearly does not contain something we promised on the public pages of the site.

What we do not refund

Because you get immediate access to digital content, purchases are generally final once access has been granted. We do not refund for:

• Change of mind, or the site not being what you personally expected.
• Unused time on a pass, including the trial.
• Playback or login problems where you have not let us help you troubleshoot.
• Crypto sent by you to the wrong address, on the wrong network, in the wrong coin, or in the wrong amount.
• Changes in the market value of a cryptocurrency after payment.
• Accounts closed by us for breaking our Terms of Service (for example, sharing your login or being under 18).

How to request a refund

Email [email protected] or use the Billing Support page within 14 days of the payment (30 days for duplicate or incorrect charges). Please include:

• The email address and username on your account.
• The CoinPayments transaction ID, date, amount and coin.
• A short description of the problem.
• The wallet address (and network) where the refund should be sent.

Never send us your password, private keys or seed phrase. We aim to reply within 2 business days and to decide each request within 7 business days.

How crypto refunds work

Approved refunds are calculated on the USD price you were charged, not on the crypto amount. We send the refund in the same coin you paid with, converted at the exchange rate on the day the refund is sent, to the wallet address you give us. Blockchain network fees and any CoinPayments processing fees are deducted from the refund. Refunds are usually sent within 5 business days of approval, then depend on network confirmation times. Crypto transfers cannot be reversed, so please double-check your wallet address: we are not responsible for refunds sent to an address you provided incorrectly. We may, at our option, offer a membership extension or credit instead of a refund where you agree.

Lifetime membership

“Lifetime” means access for as long as Xtreme Trans Hub operates the site and your account remains in good standing. It does not mean the lifetime of the member. Lifetime access covers the content and features available to members over time; it does not guarantee that any specific video, model or feature will stay available forever, and it is personal and cannot be transferred or shared. If we permanently close the site, we will give members at least 30 days’ notice where reasonably possible. A lifetime membership ended by us for a breach of our Terms is not refundable.

Chargebacks and disputes

Please contact us first; most billing problems are solved quickly by email. If you open a dispute with CoinPayments or any other provider without contacting us, or file a dispute in bad faith, we may suspend your account while it is reviewed and close it if the dispute is found to be unfounded.

Changes and governing law

We may update this policy from time to time. The version shown on this page when you made your purchase applies to that purchase. This policy is governed by the laws of the State of Wyoming, USA. Nothing in this policy limits any rights you have under applicable consumer protection law.

Billing questions: [email protected] · Billing Support · Membership and Billing. We usually answer within 2 business days.